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Pypestream, The Happiness Platform

At Pypestream, we believe that joy and enthusiasm are the cornerstones of innovation. Our team, a vibrant tapestry of dedicated professionals, embodies a culture of happiness and satisfaction. Our commitment to happiness extends beyond our office walls. We strive to deliver products that not only meet but exceed customer expectations. When our customers interact with our products, they feel the care, thoughtfulness, and joy we've poured into them. This results in a uniquely satisfying user experience. Together, let's build a happier world, one happy customer at a time.

Our clients

Our Mission

Pypestream's mission is to transform how brands engage with their customers: through experiential, conversational and personalized digital engagements.

Our Vision

Our vision is to create a world where customers are empowered to have complete control over how and when they interact with brands

Honesty

We are trustworthy, truthful and we follow through - we do what we say, and say what we do.

Excellence

We strive to deliver the highest quality and constantly look for ways to improve customer experience.

Nimbleness

We are agile, adaptable and ever-evolving to meet the needs of our customers.

Care

We understand, acknowledge, and respect one another - we want the best for everyone. Our care is reflected in our approach to internal team collaboration and how we go to market.

Innovation

We encourage thoughtful, creative and bold ideas. Innovation is the key driver in all of our decision making and customer collaboration.

Leadership Team:

Richard Smullen

CEO & Founder

Julie Bilinkas

Chief of Staff

Gary MacDougall

Chief Technology Officer

Clare Tokheim

Chief Revenue Officer

Nick Hockler

Chief Business Officer

Elana Feldman

SVP of Customers

Shawn Waite

VP Finance

Board of Directors:

Overview

We understand that happiness is contagious. Our workplace is designed to foster a positive, supportive environment where creativity and happiness thrive. Our team members bring this joyful energy into every project, infusing our products with a sense of delight and ease of use. This approach doesn't just make our work enjoyable; it ensures that our products stand out in the marketplace for their user-friendly design and positive impact.


Our fantastic team, made up of top-notch engineers, creative product designers, and customer experience wizards, work tirelessly to make sure your customer service is nothing short of exceptional. Since our journey began in 2015, we've been busy creating an industry-leading platform that's robust, reliable, and really easy to use. We're all about empowering your business and your customers, making sure you're there for them anytime, anywhere, on any channel.


We're proud to partner with a diverse range of clients, including big names like SlingTV, HBO Max, TMobile, and Procter & Gamble. They trust us to elevate their customer experiences, and we can't wait to do the same for you. Let's work together to make every customer interaction a happy one.